Help Centre
Play for fun. Keep control. Use our tools to set limits, take a pause or stop. Kindbridge Behavioral Health, BetGuard and Gambling Therapy also offer free help.
Who can play, and from where?
The minimum age is 19. Canadian players can join in any region whose laws permit online casino play.
How fast do withdrawals arrive?
Most payouts hit your account in 60 to 240 minutes. Using a bank wire? Allow a maximum of 12 hours. Cash out from C$10, with a daily cap of C$25,000.
What are Fraserville Originals?
Fraserville Originals are games made for our lobby. You will not find them at other casinos.
How can I contact support by email?
Email help@fraservillecasino.app. Include your username and a brief note on what went wrong.
Is there a no-deposit offer?
There is no cash no-deposit bonus. Instead, spin our daily prize game for free, every single day, with no deposit needed.
What currency does my account use?
All accounts use Canadian dollars (CAD). Your deposits, bets and cashouts stay in CAD.
Which documents are required, and when?
Your first deposit unlocks once we've confirmed your identity and playing location. Have a government-issued photo ID ready. We may ask for extra documents if needed.
How do I set a time-out or self-exclude?
Open account settings and set a time-out between 1 day and 6 weeks. Want longer? Self-exclusion is available, and so is full account closure. You can also email help@fraservillecasino.app.
Safer play tools
- Limits on deposits, wagers and stakes.
- Set reality checks and session time reminders while you play.
- Need a break? Set an account pause lasting 24 hours to 6 weeks.
- Exclude yourself or close your account.
- Take a quick quiz to check your play habits.
- No deposit goes through until we've confirmed your identity and your playing location.
- Lower a limit: active instantly. Raise one: it waits 24 hours before taking effect.