Privacy Notice
This notice explains what personal information Fraserville Casino collects, the reasons we use it and who has access to it. We never sell your data, and you can email us about it at any time.
1. What we collect
- Account details: username, full legal name, home address, email and birth date.
- Verification documents: ID and proof of address used for identity checks.
- Payment data: deposit and withdrawal history and the methods you use.
- Play data: the limits you set, plus your game sessions, bets and wins.
- Technical data: IP address, location used for geolocation checks, plus browser and device details.
- Messages: whatever you write to our support address.
2. Age
Fraserville Casino accepts players only from age 19 upward. We confirm your age before processing your first deposit. If it turns out that the holder of an account is not yet 19, the account is closed and every record linked to it is deleted, apart from data we are legally obliged to retain. The Age Verification page explains how these checks are carried out.
3. Transfers outside Canada
Our hosting and identity-check providers may keep or handle data outside Canada, where local laws can apply. They are contractually bound to protect it as carefully as we do here.
4. Legal grounds
We handle your data because:
- we need it to operate your account and make payouts to you;
- it is required by Canadian age, identity and anti-money laundering rules;
- you gave consent, for example to marketing;
- we have a legitimate interest in a secure and fair casino.
5. Changes
Whenever we change this notice, we publish the new version on this page and state when it applies. Significant updates are emailed to you as well.
6. Cookies
Our Cookie Notice names each cookie we set, with steps for disabling the optional ones.
7. Who we share it with
- Payment providers that handle your deposits and withdrawals.
- Verification providers for identity, age, geolocation and anti-money laundering checks.
- Service providers covering hosting, email, game delivery and fraud prevention.
Each partner gets only what it needs for its task. We also disclose data when Canadian law requires it.
8. Why we use it
We process your data to set up your account, confirm your location and age, handle payments, run our games, stop fraud and money laundering, operate our Play Responsibly tools, answer support emails and, if you agree, email you promotions.
9. Marketing choices
We send promotional emails only with your consent. To unsubscribe, use the link in the footer of any of our emails, change your preference in account settings, or write to help@fraservillecasino.app. Account and security messages continue after you opt out.
10. Security
Every data connection is encrypted. Only staff who need access get it, and we monitor our systems for intrusions. Never share your password, and contact us at once if you believe someone else got into your account.
11. How long we keep it
Your personal data stays on file while your account is active. Once it's closed, Canadian tax law and anti-money-laundering rules decide which records we hold and for how long. After that period, we delete or anonymise them.
12. Your rights
- Access: you can get one full copy of every personal detail we store on you.
- Correction: have wrong or outdated details fixed.
- Deletion: get any data we no longer legally need to hold erased.
- Objection: object to marketing or to uses based on our legitimate interest.
Every request starts with an identity check, so your information goes to you and no one else.
13. Contact
Questions or requests about privacy? Email help@fraservillecasino.app. Use the email address on your Fraserville Casino account so we can find your records faster.